Maybe they're new to the family or just going through a tough time. Snuggle Puppy^® will cuddle and comfort your four-legged fur baby! Naturally calms by mimicking a warm, comfortable, furry best friend.

Remember, Snuggle Puppy^® is not a toy. It is a companion for your pet and a solution for you. You may want to spend some time introducing the Snuggle Puppy^® to your pet to help them bond. If you find your pet chewing on the Snuggle Puppy^®, simply remove it for an hour or so, set it out of reach, and then re-introduce it to your pet again. You will find they will make the distinction and bond quickly.

Snuggle Puppy^® works best when placed in a crate with your new puppy during crate training.

Snuggle Puppy^® is not a chew toy. Always closely monitor your dog when he/she is first introduced to Snuggle Puppy^®. If you see your dog chewing on Snuggle Puppy^® or trying to open the Velcro pouch in the belly, please take Snuggle Puppy^® away from them. Remove the heat pack and heartbeat and re-introduce Snuggle Puppy^® to your dog without those items inside. Continue doing this until your pup learns their friend will be taken away anytime they try to chew Snuggle Puppy^®.

If your pet accidentally ingests the contents of the heat pack, call your veterinarian immediately and click here for more information.

Yes, it is! Your Snuggle Puppy^® is machine washable on gentle cycle using mild detergent. You will also want to air dry Snuggle Puppy^®. Please refrain from using fabric softener as it can degrade the strength of the pocket closure. Don’t forget to remove the heartbeat and heat pack prior to washing!

1. Pull the tab to activate the enclosed batteries.
2. For the 8-hour mode, press the button once to turn on the heartbeat for 8 hours. For 24-hour continuous use, press and hold the button for 5 seconds.
3. Open the pocket and insert the heartbeat on the underside of Snuggle Puppy^®/Kitty.
4. To turn off the heartbeat, hold the button on the heart again for 3-5 seconds.
5. To replace the AAA batteries, remove the plastic cover on the back with a screwdriver and replace.

For proper functionality, you should press the button once to turn on the heartbeat for 8 hours. Press and hold for 5 seconds to turn the Real-feel Heartbeat^® on for 24-hour continuous use. You will also need to press and hold for 5 seconds to turn it off. The batteries (2 – AAA) will last about 2 weeks if you let it run continuously. If you are having additional problems, please call us at 800-463-4107 and we will be happy to assist you.

1. Open the package and expose it to air to begin the heating process that typically lasts up to 24 hours.
2. Insert the pack (with or without the pulsing heart) into the underside pocket of Snuggle Puppy^®.

TIP: If you do not wish to use the heat pack for 24 hours, simply seal it in a plastic bag and squeeze out the air to stop the heating process.

Yes, it is. Snuggle Puppy^® is designed to hold both the Real-feel Heartbeat^® and heat pack together. There is not enough heat to cause any issues.

The average temperature of the heat packs is 126F-144F. Once the heat pack is used (approximately 24 hours) it will cool down and become hard. Please dispose immediately.

Click here to purchase additional heat packs.

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Snuggle Puppy’s NEW Patented Motion Activated Real-Feel Heartbeat is designed to turn on when it senses motion and turn off when no motion is detected! This extends usable battery life to 6+ months depending on usage as the heartbeat will stop when not needed.

First, prior to use, please pull the battery tab to activate the enclosed batteries.

NEXT, choose which mode you’d like to use: Standard or Advanced.

How to Activate Standard Mode:

1. While the heartbeat is not running, activate the standard mode by simply pressing the button.
2. Once activated, the heartbeat will run for 8 hours and then stop. When subsequent motion is detected, the heartbeat will reactivate for another 8 hours.

How to Activate Advanced Mode:

1. While the heartbeat is not running, activate the advance mode by pressing and holding the button for 5 seconds.
2. Once activated, the heartbeat will run continuously while it senses motion. If motion stops for 30 minutes, the heartbeat will stop. When motion is detected again, it will restart again.

Anytime the heartbeat is running, you can turn it off by simply holding the button down until you feel it shut off (approximately 5-7 seconds).

To replace the AAA batteries, remove the plastic cover on the back with a screwdriver and replace.

The New SmartBeat^™ Heart has a Snuggle Puppy logo on the front of it with the words “Patented Motion Activation”. If you have this heart, you have the SmartBeat^™ Heart. The new heart is available with the purchase of a SmartBeat^™ Bed, Snuggle Puppy PLUS, or replacement heartbeat.

When a child is anxious, overwhelmed, overstimulated, or under stimulated, the world can feel like a big, lonely, and sometimes scary place. Snuggle Puppy HERO^® comes to the rescue with special features designed to comfort and calm children no matter where their adventures take them! Snuggle Puppy HERO^® can be used in any situation that may cause your child to become anxious. This includes as a companion at school, appointments, if your child needs extra comfort when going to bed each night, traveling, and more.

Snuggle Puppy HERO^® comes with:

• Soothing Heartbeat
• Designed for calming sensory play and rest
• AAA batteries included
• Tactile Cape with Silicone corners for fidgeting or chewing encourage sensory exploration

The Snuggle Puppy HERO^® plush is 100% polyester. The Snuggle Puppy HERO^® cape is made of 100% cotton with two silicone pieces on each side.

Yes, it is! Snuggle Puppy HERO^® is machine washable on gentle cycle using mild detergent. You will also want to air dry Snuggle Puppy HERO^®. Don’t forget to remove the heartbeat prior to washing! 

1. Pull the tab to activate the enclosed batteries.
2. For the 8-hour mode, press the button once to turn on the heartbeat for 8 hours. For 24-hour continuous use, press and hold the button for 5 seconds.
3. Open the pocket and insert the heartbeat on the underside of Snuggle Puppy HERO^®.
4. To turn off the heartbeat, hold the button on the heart again for 3-5 seconds.
5. The batteries last up to 2 weeks on 24/7 continuous use. To replace the AAA batteries, remove the plastic cover on the back with a screwdriver and replace.

Yes. Snuggle Puppy HERO^® is an adaptive tool and can be added as a support to an Individual Education Plan (IEP) under the Individuals with Disabilities Education Act of 1994 (IDEA).

Yes. Snuggle Puppy HERO^® doesn’t contain anything that would prevent someone from taking it on an airplane.

Click Here: SnugglePuppy.com/hero

Yes, these are coming soon! Replacement HERO Capes (Available in a variety of colors), Replacement Heartbeats, and HERO Hideout Pillowcases to keep HERO nearby and accessible at night! 

1. Hold the teething aid under running water with the massaging teeth facing down. There are a series of holes allowing the teething aid to be filled with water. Please keep in mind that the teething aid only takes less than one ounce of water.
2. Once the teething aid has been filled with water, simply place in the freezer for 30 minutes to fully freeze.
3. Another option is to submerge the puppy teething aid in a bowl of water. Once submerged, squeeze the teething aid to remove the air and release. This will act as a suction and suck water into the teething aid.

The puppy teething aid is BPA free. It is not harmful to kids or other pets.

Yes, it is! Make sure you place the puppy teething aid on the top rack and flush it with warm water and a 5% bleach solution. You will also want to make sure you rinse the teething aid thoroughly before adding water, freezing, and giving to your puppy.

First, prior to use, please pull the battery tab to activate the enclosed batteries.

NEXT, choose which mode you’d like to use: Standard or Advanced.

How to Activate Standard Mode:

1. While the heartbeat is not running, activate the standard mode by simply pressing the button.
2. Once activated, the heartbeat will run for 8 hours and then stop. When subsequent motion is detected, the heartbeat will reactivate for another 8 hours.

How to Activate Advanced Mode:

1. While the heartbeat is not running, activate the advance mode by pressing and holding the button for 5 seconds.
2. Once activated, the heartbeat will run continuously while it senses motion. If motion stops for 30 minutes, the heartbeat will stop. When motion is detected again, it will restart again.

Anytime the heartbeat is running, you can turn it off by simply holding the button down until you feel it shut off (approximately 5-7 seconds).

To replace the AAA batteries, remove the plastic cover on the back with a screwdriver and replace.

Depending on the mode used, the batter can last up to 6+ months.

Prior to use:

1. Flip bed over and unzip the underside.
2. Open the hook & loop pouch on bottom of bed.
3. Turn on Motion Activated Real-Feel Heartbeat^® (see heartbeat instructions above).
4. Close hook and loop pouch, zip underside, and you’re ready to go!

The outer covering is made of 100% polyester. The removable pad consists of 80% nylon and 20% PE. The filling consists of 80% polyester fiber and 20% polyurethane foam.

Yes! Make sure to remove the foam and heartbeat prior to washing. Machine wash separately on cold gentle cycle. Tumble dry on low, do not iron.