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Frequently Asked Questions
Snuggle Puppy® FAQ
Maybe they're new to the family or just going through a tough time. Snuggle Puppy will cuddle and comfort your four-legged fur baby! Naturally calms by mimicking a warm, comfortable, furry best friend.
Remember, Snuggle Puppy is not a toy. It is a companion for your pet and a solution for you. You may want to spend some time introducing the Snuggle Puppy to your pet to help them bond. If you find your pet chewing on the Snuggle Puppy, simply remove it for an hour or so, set it out of reach, and then re-introduce it to your pet again. You will find they will make the distinction and bond quickly.
Snuggle Puppy works best when placed in a crate with your new puppy during crate training.
Snuggle Puppy is not a chew toy. Always closely monitor your dog when he/she is first introduced to Snuggle Puppy. If you see your dog chewing on Snuggle Puppy or trying to open the Velcro pouch in the belly, please take Snuggle Puppy away from them. Remove the heat pack and heartbeat and re-introduce Snuggle Puppy to your dog without those items inside. Continue doing this until your pup learns their friend will be taken away anytime they try to chew Snuggle Puppy.
If your pet accidentally ingests the contents of the heat pack, call your veterinarian immediately and click here for more information.
Yes, it is! Your Snuggle Puppy is machine washable on gentle cycle using mild detergent. You will also want to air dry Snuggle Puppy. Please refrain from using fabric softener as it can degrade the strength of the pocket closure. Don’t forget to remove the heartbeat and heat pack prior to washing!
- Pull the tab to activate the enclosed batteries.
- For the 8-hour mode, press the button once to turn on the heartbeat for 8 hours. For 24-hour continuous use, press and hold the button for 5 seconds.
- Open the pocket and insert the heartbeat on the underside of Snuggle Puppy/Kitty.
- To turn off the heartbeat, hold the button on the heart again for 3-5 seconds.
- To replace the AAA batteries, remove the plastic cover on the back with a screwdriver and replace.
For proper functionality, you should press the button once to turn on the heartbeat for 8 hours. Press and hold for 5 seconds to turn the Real-feel Heartbeat on for 24-hour continuous use. You will also need to press and hold for 5 seconds to turn it off. The batteries (2 – AAA) will last about 2 weeks if you let it run continuously. If you are having additional problems, please call us at 800-463-4107 and we will be happy to assist you.
- Open the package and expose it to air to begin the heating process that typically lasts up to 24 hours.
- Insert the pack (with or without the pulsing heart) into the underside pocket of Snuggle Puppy.
TIP: If you do not wish to use the heat pack for 24 hours, simply seal it in a plastic bag and squeeze out the air to stop the heating process.
Yes, it is. Snuggle Puppy is designed to hold both the Real-feel Heartbeat and heat pack together. There is not enough heat to cause any issues.
The average temperature of the heat packs is 126F-144F. Once the heat pack is used (approximately 24 hours) it will cool down and become hard. Please dispose immediately.
SmartBeat® Heart FAQ
Snuggle Puppy’s NEW Patented Motion Activated Real-Feel Heartbeat is designed to turn on when it senses motion and turn off when no motion is detected! This extends usable battery life to 6+ months depending on usage as the heartbeat will stop when not needed.
First, prior to use, please pull the battery tab to activate the enclosed batteries.
NEXT, choose which mode you’d like to use: Standard or Advanced.
How to Activate Standard Mode:
- While the heartbeat is not running, activate the standard mode by simply pressing the button.
- Once activated, the heartbeat will run for 8 hours and then stop. When subsequent motion is detected, the heartbeat will reactivate for another 8 hours.
How to Activate Advanced Mode:
- While the heartbeat is not running, activate the advance mode by pressing and holding the button for 5 seconds.
- Once activated, the heartbeat will run continuously while it senses motion. If motion stops for 30 minutes, the heartbeat will stop. When motion is detected again, it will restart again.
Anytime the heartbeat is running, you can turn it off by simply holding the button down until you feel it shut off (approximately 5-7 seconds).
To replace the AAA batteries, remove the plastic cover on the back with a screwdriver and replace.
The New SmartBeat Heart has a Snuggle Puppy logo on the front of it with the words “Patented Motion Activation”. If you have this heart, you have the SmartBeat Heart. The new heart is available with the purchase of a SmartBeat Bed, Snuggle Puppy PLUS, or replacement heartbeat.
Tender-Tuffs® Dog Toys FAQ
Tender-Tuffs are made with our exclusive TearBlok® dual-layer fabric, giving them added strength while still staying soft and
cuddly. This special material is unique to our toys and helps them stand up to
energetic, interactive play better than standard plush toys.
Tender-Tuffs are designed for tough play, but they’re not intended to be chew toys. Many dogs enjoy them for fetch, tug, or chase-style games. If your pup tends to chew instead of play, we recommend supervising closely and redirecting to
appropriate chew items.
We’re here to help! Puppies are still learning how to play and sometimes use their toys a bit too enthusiastically. If you’ve had an issue with a Tender-Tuffs toy, please email info@snugglepuppy.com
or send us a DM with your contact information. Our team will be happy to assist and answer any questions.
No dog toy is completely indestructible. While Tender-Tuffs feature our durable TearBlok® fabric, every dog plays differently. If you share your dog’s size, play style, and chewing habits, our customer service team can help recommend the best Tender-Tuffs style, or let you know if another toy type may better suit your pup.
Tender-Tuffs are ideal for interactive, supervised play. Games like fetch, tug, or hide-and-seek help your dog understand the purpose of the toy. Putting the toy away when playtime ends builds a clear association with play - not chewing.
Yes! Tender-Tuffs can be wonderful for puppies during supervised play. Teaching your puppy how to interact with their toy from the beginning helps set healthy, long-term play habits. Redirect chewing as needed and encourage fun, gentle play.
Think about your dog’s size, energy level, and preferred play style. Some dogs love squeakers, others enjoy tugging, and some like fetchable shapes. If you want help making the best choice, our team is always happy to offer personalized recommendations.
Puppy Teething Aid FAQ
- Hold the teething aid under running water with the massaging teeth facing down. There are a series of holes allowing the teething aid to be filled with water. Please keep in mind that the teething aid only takes less than one ounce of water.
- Once the teething aid has been filled with water, simply place in the freezer for 30 minutes to fully freeze.
- Another option is to submerge the puppy teething aid in a bowl of water. Once submerged, squeeze the teething aid to remove the air and release. This will act as a suction and suck water into the teething aid.
The puppy teething aid is BPA free. It is not harmful to kids or other pets.
Yes, it is! Make sure you place the puppy teething aid on the top rack and flush it with warm water and a 5% bleach solution. You will also want to make sure you rinse the teething aid thoroughly before adding water, freezing, and giving to your puppy.
Puppy Bites Day Calm FAQ
Snuggle Puppy Puppy Bites Day Calm Supplement promotes a sense of relaxation and comfort. From a visit to the vet, to loud fireworks, this supplement helps your puppy manage their normal daily stress.
The active ingredients in Puppy Bites Day Calm per 2g soft chew include Colostrum (100 mg), L-Tryptophan (50 mg), Ashwagandha (25 mg), Chamomile (25 mg), Magnolia Bark (25 mg), and Passionflower (25 mg). The inactive ingredients include buffered white distilled vinegar, chickpea flour, citric acid, coconut glycerin, coconut oil, natural turkey, pork liver, rosemary extract, sunflower lecithin, sunflower oil, tapioca starch, and water.
The supplement is formulated with ingredients such as Colostrum, L-Tryptophan, Ashwagandha, Chamomile, Magnolia Bark, and Passionflower that work together to help keep your puppy calm and relaxed.
Puppy Bites Day Calm is a unique supplement for puppies because of its natural and other premium ingredients that work together to help manage normal stress. The supplement is free from common allergens, artificial colors, flavors, and preservatives. Contains no artificial gums or artificial fillers.
60 soft chews.
Puppy Bites Day Calm is safe for puppies. It is recommended that the product be used for dogs under 1 year of age. We recommend always consulting with your vet before giving your puppy anything new.
Yes, Puppy Bites Day Calm is made with natural and other premium ingredients, and it is free from common allergens, artificial colors, flavors, and preservatives. The supplements are made with chickpeas to bind the supplement, not artificial gums or artificial fillers.
Puppy Bites Day Calm is free from common allergens, artificial colors, flavors, and preservatives, so it is suitable for most dogs.
For puppies under 10 pounds, give 1 chew per day. For puppies between 11-25 pounds, give 2 chews per day. For puppies over 26 pounds, give 3 chews per day.
Puppy Bites Day Calm can be given to your puppy at any time of the day. However, it is recommended to give the chews at least 30 minutes before any stressful events or situations to allow time for the ingredients to take effect.
Yes, Puppy Bites Day Calm is made in the USA with domestic and globally sourced ingredients in an NASC certified facility.
Roast Turkey Flavor.
Safe use in pregnant animals or animals intended for breeding has not been proven, so caution is advised in such cases.
If your dog's condition worsens or does not improve after taking Puppy Bites Day Calm, it is recommended to stop using the product and consult with a veterinarian.
While an examination from a veterinarian is not required prior to using Puppy Bites Day Calm, it is always recommended to consult with a veterinarian before using any new product on your pet, especially if your pet has any underlying health conditions or is taking any medications.
Puppy Bites Night Calm FAQ
Puppy Bites Night Calm is a supplement designed to help puppies get a restful night's sleep. The formula contains a carefully selected blend of natural and premium ingredients that promote relaxation and calmness. Use this supplement along with a Snuggle Puppy for even better results at night!
The active ingredients per 2g soft chew include: L-Tryptophan (50 mg), L-Theanine (25mg), Chamomile (25 mg), Passionflower (25 mg), Ashwagandha (25 mg), and Melatonin (1 mg). The inactive ingredients are: buffered white distilled vinegar, chickpea flour, citric acid, coconut glycerin, coconut oil, natural turkey, pork liver, rosemary extract, sunflower lecithin, sunflower oil, tapioca starch, and water.
The ingredients in Puppy Bites Night Calm work together to promote a calm and restful state in puppies.
Puppy Bites Night Calm supplements are made with natural and premium ingredients that are carefully selected to promote relaxation and calmness in puppies. They are free from common allergens, artificial colors, flavors, and preservatives, and use chickpeas to bind the supplement, not artificial gums or artificial fillers.
One container of Puppy Bites Night Calm contains 60 soft chews.
Yes, Puppy Bites Night Calm is safe for puppies. However, an examination from a veterinarian is recommended prior to using this product.
Yes, Puppy Bites Night Calm is made with natural and premium ingredients. It is also free from common allergens, artificial colors, flavors, and preservatives, and uses chickpeas to bind the supplement, not gums or artificial fillers.
Puppy Bites Night Calm is free from common allergens, artificial colors, flavors, and preservatives, which makes it suitable for most puppies. However, if your puppy has any specific allergies, it's always best to consult with your veterinarian before giving them any supplements.
The number of chews you should give your puppy per day depends on their weight. For puppies under 10 pounds, the recommended serving size is 1 chew per day. For puppies between 11-25 pounds, the recommended serving size is 2 chews per day. For puppies over 26 pounds, the recommended serving size is 3 chews per day.
Puppy Bites Night Calm can be given to your puppy at any time of the day. However, it is recommended to give the chews at least 30 minutes before they go to bed to allow time for the ingredients to take effect.
Yes, Puppy Bites Night Calm is made in the USA with domestic and globally sourced ingredients in an NASC certified facility.
Roast turkey.
Safe use in pregnant animals or animals intended for breeding has not been proven, so caution is advised in such cases.
If your dog's condition worsens or does not improve after taking Puppy Bites Night Calm, it is recommended to stop using the product and consult with a veterinarian.
While an examination from a veterinarian is not required prior to using Puppy Bites Night Calm, it is always recommended to consult with a veterinarian before using any new product on your pet, especially if your pet has any underlying health conditions or is taking any medications.
Puppy Bites Grow Strong FAQ
Puppy Bites Grow Strong is a premium puppy supplement that helps support healthy development for your puppy's eyes, brain, and heart. It is formulated with a special blend of natural and premium ingredients.
The active ingredients in each 2g soft chew are Fenugreek, Flaxseed, Fish Oil Concentrate (36/24), Ahiflower© Oil, CoQ-10, Taurine, Turmeric, Ginger, Total Omega 3s, DHA, EPA, Total Omega 6s. The inactive ingredients are Buffered white distilled vinegar, Chickpea flour, Citric acid, Coconut glycerin, Coconut oil, Pork liver, Rosemary extract, Salmon hydrolysate, Sunflower lecithin, Sunflower oil, Tapioca starch, and Water.
Puppy Bites Grow Strong Supplement sets your puppy up for success with ingredients known to support a healthy brain, promote healthy vision development, and support cardiovascular health.
Puppy Bites Grow Strong is a unique supplement for puppies because of its natural and other premium ingredients that work together to support their eyes, brain and heart. The supplement is also free from common allergens, artificial colors, flavors, and preservatives. Contains no artificial gums or artificial fillers.
60 soft chews.
Yes, Puppy Bites Grow Strong is a safe and natural way to help your puppy receive important ingredients that support healthy development for their eyes, brain, and heart. We recommend you always consult with a vet before giving something new to your puppy.
Yes, Puppy Bites Grow Strong is made with natural and other premium ingredients, and is free from common allergens, artificial colors, flavors, and preservatives. We use premium ingredients like chickpeas and sweet potato to bind the supplements, no gums or artificial fillers.
Yes, Puppy Bites Grow Strong is free from common allergens, so it is suitable for dogs with allergies.
The recommended amount depends on your puppy's weight. For puppies under 10 pounds, give 1 chew per day. For puppies between 11-25 pounds, give 2 chews per day. For puppies 26 pounds or more, give 3 chews per day.
Puppy Bites Grow Strong should be given during or after mealtime to reduce the incidence of gastrointestinal upset.
Yes, Puppy Bites Grow Strong is made in the USA with domestic and globally sourced ingredients, in an NASC certified facility.
Poached Salmon flavor.
No, safe use in pregnant animals or animals intended for breeding has not been proven.
If your dog's condition worsens or does not improve, stop product administration and consult your veterinarian.
Yes, an examination from a veterinarian is recommended prior to using Puppy Bites Grow Strong.
Puppy Bites Gut Health FAQ
Puppy Bites Gut Health is a health supplement designed to promote a healthy digestive system in puppies. It contains a blend of premium ingredients, including a unique blend of mushrooms, that support digestion, immunity, and overall health.
Puppy Bites Gut Health contains a combination of natural and other premium ingredients, including flaxseed, colostrum, pumpkin, pectin, chicory root, fenugreek, turmeric, ginger, dandelion leaf, miscanthus grass, and a unique blend of mushrooms. Inactive ingredients include buffered white distilled vinegar, chickpea flour, citric acid, coconut glycerin, coconut oil, pork liver, pumpkin, rosemary extract, sunflower lecithin, sunflower oil, tapioca starch, and water.
The ingredients in Puppy Bites Gut Health are carefully selected to support a balanced digestive system and overall health in puppies.
Puppy Bites Gut Health is a unique supplement for puppies because of its natural and other premium ingredients, including a blend of mushrooms and beneficial bacteria, that support digestion, immunity, and overall health. The supplement is also free from common allergens, artificial colors, flavors, and preservatives.
60 soft chews.
Yes, Puppy Bites Gut Health is safe for puppies. It is made with natural ingredients and free from common allergens, artificial colors, flavors, and preservatives. We recommend consulting with your vet prior to introducing any new item to your pup.
Puppy Bites Gut Health is free from common allergens, but it is always recommended to check the ingredient list and consult your vet before giving the supplement to a dog with known allergies or sensitivities.
Give 1 chew for puppies under 10 lbs, 2 chews per day for puppies 11-25 lbs, and 3 chews per day for puppies over 26 lbs.
Puppy Bites Gut Health can be given to puppies at any time of day. It is recommended to give the chews with a meal.
Yes, Puppy Bites Gut Health is made in the USA with domestic and globally sourced ingredients in an NASC certified facility.
Roast Pumpkin
Safe use in pregnant animals or animals intended for breeding has not been proven.
If your dog's condition worsens or does not improve after taking Puppy Bites Gut Health, it is recommended to consult with a veterinarian.
While Puppy Bites Gut Health is made with natural and other premium ingredients, it is always recommended to check with your vet before giving to your puppy.
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Contact infomation
- +1-800-463-4107
- info@snugglepuppy.com
Our customer service team is active Monday through Friday during standard business hours only.
For any requests after hours or over the weekend, a representative will be in touch as quickly as possible.
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